United Way of Greater Dayton Area expands HelpLink 2-1-1 service area


R-H Staff



OHIO — Every day in the Miami Valley region, people are in need of local support services, according to United Way officials. Knowing how to navigate the system or even where to begin can be overwhelming.

This is why United Way of the Greater Dayton Area (UWGDA) created HelpLink 2-1-1; a free and confidential information and referral service available 24/7, 365 days a year, for every person in the community, according to United Way’s Amy Kettner.

From emergency needs like food, shelter, or help with paying utilities, to every day issues like finding a reading tutor or services for an aging parent; HelpLink 2-1-1 makes it easier to find health and human service programs available in the region.

In 2017, more than 128,000 callers in Montgomery, Greene and Preble counties were connected with the help they needed, UW officials reported.

Recently, UWGDA partnered with six additional communities to expand this service to residents of Butler, Clarke, Champaign, Clinton, Madison, and Warren counties.

“Expanding HelpLink 2-1-1 is an important validation that our innovations in aiding residents in finding and accessing social service and healthcare programs is resulting in smarter, more efficient and effective care and is ready to expand,” said Sandy Williams, Director of HelpLink 2-1-1.

“By calling HelpLink 2-1-1, you can connect with a live person who will help you navigate our local nonprofit networks,” Kettner added. “HelpLink 2-1-1 employees handle each phone call with personal care. These skilled workers listen to your needs, research all available service options, connect you with help, and follow-up as needed. They are specially trained to help with problem solving and crisis intervention.”

R-H Staff