Editor:

In order to reduce the risk of spreading COVID-19 to our vulnerable population, Preble County Job and Family Services is instituting safeguards to serve our customers. Services will continue to be available until circumstances prevent the agency from the ability to continue operations. The agency will implement the following changes on Monday, March 23, 2020:

•The agency will be closed to the Public. The drop box at the main entrance is available for use.

•Customers wishing to apply for SNAP/Medicaid/OWF or report changes will be asked to do so online, by phone, or by paper application. There will not be any face to face interviews.

•Customers wishing to access OhioMeansJobs-Preble County services will be able to do this online.

•Child Support administrative hearings will be conducted by phone. You will be given instructions by mail on steps that will need to be taken for the hearing to take place.

•Customers will be able to apply for emergency assistance by phone to assist with utilities, shelter costs, etc.

•Those required for the work program to receive their benefits are excused until further notice.

•Children Services and Adult Protective Services will continue to investigate reports of abuse and neglect and will respond accordingly. They will have some field safety steps to follow to assist in keeping everyone safe.

•Children Services will conduct face to face visits with all children via electronic method such as FaceTime if appropriate to ensure safety. Some in person visits for those most vulnerable will continue.

•All out of county travel, training and conferences for staff has been canceled.

Please stay safe and take precautions. Let a JFS staff member know if you experience a crisis that we may be able to help with during this time. We will do all within our means to assist you and your family.

Becky Sorrell, Director

Preble County JFS